Rewriting how India books, tracks and trusts eye care.

Dr Agarwal’s Eye Hospital has led Indian ophthalmology for more than sixty years, yet most of its patient journey still ran on paper slips, phone queues and manual handoffs. The mandate to us went far beyond making an app. The goal was to prove that digital empathy could become a clinical advantage and set a new benchmark for the country’s broader healthcare ecosystem.

We began by mapping a zero friction path from first check in to post operative review. The interface speaks two languages at once. Tech native LASIK candidates move through biometric login and one tap bookings while older cataract patients meet oversized type, high contrast palettes and voice note helpers. Prescriptions become tappable records, reminders shift from desk calls to push alerts and every medical term is rewritten in plain language.

What started as a patient app has grown into an ongoing product and platform partnership. We co own the roadmap, design new modules, wire backend data flows and keep the UI library evolving as the hospital expands into new regions. Proof that good design, backed by bold clinical leadership, can move an entire system forward not just pixel by pixel but procedure by procedure.